FAQ

How long does delivery take?

3–7 working days across the UK, fully tracked. You receive a tracking link by email the moment your order ships.

Will I have to pay customs or import fees?

No. Every price you see includes VAT and there are no customs charges on delivery. The checkout price is the final price.

What if I change my mind?

You have 14 days from delivery to return any item, no questions asked. See our Returns & Refunds page for details.

What if my item arrives damaged?

Email us a photo within 14 days and we will send a free replacement or full refund — your choice, at no cost to you.

How can I contact you?

Email support@dwellery.store — we reply within 24 hours, Monday to Saturday.